B-READY: Dispute Resolution Pillar 2: Public Services for Dispute Resolution

B-READY focuses on ten topics that are organized following the life cycle of the firm and its participation in the market while opening, operating (or expanding), and closing (or reorganizing) a business. The Dispute Resolution topic measures efficiency and quality of the resolution of commercial disputes—those arising in the business context between firms—across three different dimensions, or pillars. The second pillar focuses on judicial organizational structure, courts’ digitization and transparency, as well as ADR-related services, thus capturing the de facto provision of public services.